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About Us – Charger On Wheels

Charger On Wheels is India's fastest mobile EV charging service, delivering convenient doorstep charging anytime, anywhere.

We solve the biggest challenge for EV owners—lack of dedicated parking and charging infrastructure in residential communities.

Our mobile DC chargers ensure safe, fast, and hassle-free charging without the need for fixed installations or heavy electrical load.

With Charger On Wheels, owning an EV becomes effortless—because the charger comes to you.

At Charger on Wheels, your privacy matters to us. To provide you with doorstep EV charging services, we collect limited personal information such as your name, phone number, location, vehicle details, and payment information.

We use this information to:

• Deliver charging services at your location

• Process payments securely

• Keep a record of your charging history

• Share service updates and notifications

We do not sell your data to third parties. Your information is shared only with trusted partners (like payment processors and service staff) to complete your requests safely.

You can always:

• Ask us what data we hold about you

• Request corrections or deletion of your account

• Opt out of promotional messages

For support, email us at info@chargeronwheels.in or call us at 9650522204.

Refund & Cancellation Policy

Effective Date: 25/08/2025

Last Updated: 25/08/2025

At Roving Salvatory Technologies (operating as Charger on Wheels), we strive to ensure a transparent and customer-friendly subscription model. This Refund & Cancellation Policy explains how cancellations and refunds will be handled for all subscription plans.

1. Cancellation Rights

• Customers may cancel their subscription at any time, regardless of the plan selected.

• Cancellations can be requested through our app, website, or by contacting customer support.

2. Refund Eligibility

• Upon cancellation, the unused portion of the subscription fee will be refunded on a pro-rata basis.

• For all subscription plans (including unlimited plans), we will deduct a fixed amount of ₹999 per charging session used before calculating the refund.

3. Refund Calculation

Refund Amount = (Subscription Fee Paid) – (Number of Charging Sessions Used × ₹999)

Example:

If a customer has paid ₹37,500 for an unlimited subscription and has used 10 charging sessions, then:

• Deduction = 10 × ₹999 = ₹9,990

• Refund = ₹37,500 – ₹9,990 = ₹27,510

This calculation method applies to all subscription types.

4. Refund Process

• Refunds will be processed within 7–10 business days after cancellation approval.

• Refunds will be credited to the original payment method used by the customer.

5. Non-Refundable Charges

• Convenience fees, payment gateway charges, and applicable taxes (if any) are non-refundable.

• If a customer has used sessions worth more than their subscription fee (rare in unlimited plans), no additional charges will be applied, but no refund will be issued.

6. Changes to Policy

We may update this Refund & Cancellation Policy from time to time. The revised version will be published on our website/app with the effective date.

7. Contact for Cancellations & Refunds

For any refund or cancellation requests, please contact:

Roving Salvatory Technologies (Charger on Wheels)

Email: info@chargeronwheels.in

Phone: 9650522204

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